Return policy
Shipping and Returns policy
WINDOOR GLASS recommends that you read the shipping and returns policy carefully. The company reserves the right to update the shipping and returns policy at any time without prior notice, which will be available on our website www.windoorglassusa.com
Delivery and shipping fulfillment. Deliveries of products are made during the hours of Monday to Friday, from 10:00 a.m. to 4:00 p.m., except on holidays – when shipments will not be made.
All deliveries must be picked up at our local warehouse. Items must be signed for prior to pick-up. Please be advised that we do not allow our customers to pick up items without a signature.
WINDOOR GLASS will endeavor to fulfill ordered products according to the stated expected delivery time, but reserves the right to change the delivery time if necessary.
At the time of collection, the Customer will be required to provide sufficient identification and the correct order reference.
Before signing for delivery acceptance, please be sure to check the item to ensure it is not damaged. If the product arrives damaged, you will need to report this to our fulfilment partner.
Please also note that we will require photographic evidence of any physical damage or defect to a product before sending a replacement item.
WARNING: If the customer does not collect the products within 30 days of notification, WINDOOR GLASS has the right to terminate the agreement between the parties with immediate effect and no refunds will be provided.
How to report a defective or damaged product
In the unlikely event that your product arrives damaged or develops a fault while you are using it, we will ask you to send us an email to warranty@windoorglassusa.com with the buyer’s information, a copy of the purchase invoice, and the quantity or description of the product that is defective, as well as attach photographs of how the product arrived once the box or protective wrapping was removed, evidencing the defect, fault or damage. This is in order to determine how the damage occurred and the best way to resolve the problem with the least inconvenience to you. This information is also used to collect data on faults so that we can improve our procedures and customer service. Sending this information does not mean that you must return, bring or send your products, it only means that we received your request and are processing it to give you a solution by phone call or email.
Products are not replaced or exchanged due to poor installation, use or treatment (only due to factory defects) given by the customer at the time of installation, we always recommend that you seek an expert in the installation of this type of products.
Return policy
On this page, we want to make sure your shopping experience is as satisfying as possible. That’s why we’ve created this return policy so you know what to expect if you need to return a product or request a refund
IMPORTANT: SINCE THE PRODUCTS ARE CUSTOMIZED AND MADE TO YOUR SPECIFICATIONS THEY CANNOT BE EXCHANGED, CANCELLED OR RETURNED FOR ANY REASON.
- In the event that the item arrives damaged or defective, we will provide you with a suitable replacement.
Right of withdrawal
The Customer has the right to withdraw from
their purchase by notifying WINDOOR GLASS within 72 hours from the day on which
you or a person indicated by you has paid for the order. If the Customer
decides to withdraw from their purchase of a product, WINDOOR GLASS will refund
the Customer the full amount of the product.
If you wish to withdraw from the purchase
before the withdrawal period expires, please send a clear message to the email
support@windoorglassusa.com.
To facilitate the withdrawal, WINDOOR GLASS
recommends that you call our customer service. The Customer must indicate
his/her name, address and preferably any other relevant information that is
necessary for WINDOOR GLASS to identify the order.
When exercising his/her right of
withdrawal, WINDOOR GLASS will reimburse the Customer for the amount of the
returned product. WINDOOR GLASS will be entitled to deduct a sum corresponding
to the decrease in the value of the product compared to the original value. The
refund will be made to the Customer using the original payment method chosen by
the Customer.
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Why Choose Us
Protection from Debris
They are designed to withstand the impact of flying debris during hurricanes and tropical storms.
Shock Absorption
Impact windows are constructed of two layers of glass separated by a plastic layer that absorbs impact and prevents the glass from breaking.
Protection Against Invasions
Impact windows and doors help prevent home invasions.
Increase in Property Value
Impact windows and doors can increase the value of residential and commercial buildings.
Isolation
Impact windows offer superior insulation that helps save energy.
